TERMS OF SERVICE

It is the buyer's responsibility to be aware of our terms and conditions

1. When ordering merchandise, 50% of your order is required and the other 50% will be paid before the merchandise is shipped to its final destination.
2. The prices on our website are in US dollars.
3. The price includes shipping, handling, freight, customs, insurance, packing and handling to Dallas Texas. The buyer will pay from Dallas Texas to the final destination.
4. Our delivery logistics include the United States (including Hawaii and Alaska), Canada and Europe, and other countries subject to negotiation.
5. Upon arrival of the merchandise to its final destination the buyer agrees to have personnel to receive the ordered merchandise.
6. Delivery time is approximately 10 to 12 weeks after your order is complete and approved.
7. All orders received in our central office, the customer will have up to 15 days to receive and / or pick them up. After 15 days, a monthly storage fee will be charged for each month for a limit of 3 months.
8. All orders not picked up within 3 months, Faelo will ship to a local warehouse at the customer's expense under the rules of the corresponding warehouse.
9. The buyer by giving the advance payment, obligates the seller to comply with the same and prices may not be varied and this agreement is elevated to contract level.
10. Worldwide supply chains are experiencing delays of products and goods and we have been forced to increase delivery times to our customers.
11. Todo pedido que no sea acompañado con su anticipo y si hubiese un incremento, habrá cambios sin previo aviso.
12. The shipment of your merchandise from Dallas Texas, to its final destination, is not part of the order and may be subject to change without notice, as we depend on the logistics companies.

Product Warranties

1. All of our products are warranted against manufacturing defects for one year within the United States.
2. The buyer acknowledges that there may be minor imperfections in our products as they are all handcrafted.
3. All of our products are inspected by U.S. customs authorities and are subject to current import regulations.
4. Once selected, your order cannot be modified or altered.
5. The selection of the products will be detailed with copy to the buyer, to production, to the seller, and it will be the buyer's responsibility to select designs, colors, sizes, vinyl, etc.
6. The colors shown in the photos on our website may vary physically.
7. The buyer will always be aware of his order, in case of delay he will be informed as soon as possible.
8. Delays: The buyer is aware that we depend on suppliers and that occasionally some raw material is momentarily out of stock and this may cause a delay in the delivery date.
9. El comprador estaría informado si decide esperar o cambiar a otro color, vinil, barníz, tinta, azulejo, poster. Según sea el caso.

The buyer would be informed if he decides to wait or change to another color, vinyl, varnish, ink, tile, poster. As the case may be.

1. The buyer accepts and acknowledges placing an order with its specifications, color, design, texture, vinyl, (logo), if applicable measures which makes it different, unique, and for that reason cancellations are not accepted.
2. Each buyer has a copy of his order in which he explicitly states color, design, texture, vinyl, engraving and price, and will be the basis for a dispute. All disputes will be handled under the laws of the State of Texas.
3. Return: Damaged, scratched, beaten, abused furniture, the buyer must report immediately to the company with signature of the delivering operator and from there make a claim to the insurance company.
4. All orders received at our warehouse in Dallas Texas, will have a two week period to pick up or ship your merchandise, after that storage will be charged.